Privacy is a high priority at NorthStar Clean Energy. This statement has been designed to help you understand what information we gather from our online guests and what we do with it. Our Security Statement explains the steps we take to protect sensitive information.

Contents of Privacy Statement:

NorthStar Clean Energy gathers general information from all guests who visit our web site, and requests specific information from others. Whenever information is requested, the guest may decide not to provide it. The information you provide will not be shared with any third party outside of NorthStar Clean Energy, unless i) the provision of such information is required in order to fulfill your request or ii) the third party is acting under contract to act on our behalf. (See our policy regarding email.)

When you come to our web site, we gather statistical information such as your Internet Provider and pages visited within our web site. This is used to help us continually improve our web site and compile broad demographic information.

In a few areas of our web site we request specific information from our guests. Basically, we only ask for information we need, when we need it. In most cases you can decline to provide the information. In these cases, if you decide not to provide the information, or provide incorrect information, you will not be able to take full advantage of the services offered. Sensitive information is handled in a secure manner (See Security Statement for more details).

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To change or delete information previously provided, or opt-out of a service you previously enrolled in, do one of the following:

  • Go to the specific service where you provided the information, or signed up for the service, and follow the instructions provided.
  • Send an email describing your request to the address listed with the service.
  • Call the phone number listed with the service for assistance.
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As noted in our Security Statement, NorthStar Clean Energy has taken measures to protect sensitive information that is shared with us. Guests also play an important role in maintaining privacy. Learn how to check the security level of your browser before sending sensitive information. If your browser is not secure, don't send it. When selecting a password choose one that's easy for you to remember, but difficult for others to guess. The NorthStar Clean Energy Security Statement identifies how to check browser security and offers password tips.

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NorthStar Clean Energy does not knowingly solicit data from children nor do we knowingly market to children.

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A cookie is a piece of information that a web server may place on a guest's computer hard drive when the guest visits their web site. Typically the cookie information is accessed by the web server whenever the guest visits their web site. This lets the server know that this guest has been to the web site before. The specific contents of a cookie are determined by the web owner. Guests may set their browsers to notify them before accepting or rejecting a cookie. If you have set your browser to reject cookies you may still use our web site.

NorthStar Clean Energy does use cookies, however, in non-intrusive ways. We do not store any personally identifiable information in your cookie and we do not use cookies in any manner that would infringe on the anonymity of persons accessing our web site. NorthStar Clean Energy only uses cookies to enhance and optimize each guest’s experience while visiting our web site. NorthStar Clean Energy does not use cookies to retrieve any information from a guest’s computer.

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If you are using online transactional services, such as our online job application feature, you may receive emails from us (or a third party acting on our behalf) related to your online transactions. You may receive emails from us (or a third party acting on our behalf) containing information we think you may find helpful or interesting (“Informational emails”). If required by law, you will be given the option to “opt out of” receiving future Informational emails.

We do not ask for personal or account information in an email unless you have contacted us first and we need to clarify your request. Be sure any links embedded in the email are actually taking you to a NorthStar Clean Energy web site. If you have any doubt an email is really from us, go to our web site directly by typing into your browser window and navigating to the desired page.

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The NorthStar Clean Energy web site links to other web sites. Please be aware that we are not responsible for the privacy and security practices of other web sites. We encourage our guests to be aware when they leave our web site and to read the privacy and security statements of each and every web site. This privacy statement applies solely to information collected by the NorthStar Clean Energy web site.

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If we decide to change our Privacy Statement, we will post those changes so our guests are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

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If you have any questions about this Privacy Statement, the practices of this web site, or your dealings with this web site, you can:

  • Send email to:
  • Or, if you prefer, send mail to the following postal address:
    Information Protection
    NorthStar Clean Energy
    One Energy Plaza
    Jackson, MI 49201
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Check back to the NorthStar Clean Energy homepage often to see what other services we have to offer. For help using this system, please contact us or call Customer Service at 517-768-3376.

Revised October 2022